Refund policy

Return and Refund Policy

We offer a 14-day return policy: you have 14 days from receiving your order to request a return.

Return Requirements

For a return to be accepted, the item must:

• Be in the same condition you received it
• Be unused and unworn
• Have its original packaging
• Include proof of purchase

Items showing signs of use will not be accepted.

How to Start a Return

To request a return, email us at seritsu.team@gmail.com.

All returns must be approved before being shipped. Items sent without prior approval will not be accepted.

Return Shipping Costs

Return shipping costs are the customer's responsibility. We recommend using a trackable shipping service.

Damaged or Incorrect Items

Check your order as soon as you receive it. If an item arrives defective, damaged, or incorrect, contact us within 48 hours of delivery and we will provide an appropriate solution.

Exchanges

We do not offer direct exchanges. If you'd like a different item, return the original and place a new order.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider.